Whether it looks like protecting you from cybercriminals, supporting your internal IT team, or anything in between, we’re here to help ensure your dealership’s operations are running smoothly. Technology touches nearly every part of your business, and even small issues can have an outsized impact on productivity, security, and customer experience.

If something’s going on at your dealership and you think we could help, you’re probably right. Submitting a ticket allows our team to track your request, prioritize it appropriately, and make sure nothing slips through the cracks.  

What Calls for a Ticket?

Have a question or concern that’s not a cyberattack-level threat? Looking to place an order for IT hardware or software? Need Multifactor Authentication implemented on a secure account? It’s time to submit a ticket.

Tickets are ideal for day-to-day IT needs, planned changes, troubleshooting, access requests, or anything that requires follow-up. Even if you’re not sure how big the issue is, submitting a ticket gives our team the visibility needed to evaluate the situation and respond accordingly. 

How to Submit a Ticket

There are four different ways you can submit a ticket: 
  • Click the Icon 
    Every PC has a life preserver icon in the bottom right tray area next to the clock. It may be hidden until you click the up arrow to reveal all tray icons. Clicking this allows you to create a request or take a screenshot of your query.
  • Chat with Us 
    Instantly connect with the Proton support team via chat by clicking the previously mentioned life preserver, and clicking the “IT Help Desk Chat” option.
  • Send an Email 
    Email the team any time at support@protontechs.com and receive a confirmation within a few minutes. We’ll begin working on your request and be in contact shortly. 
  • Give Us a Call 
    Call us day or night at 866.250.6349. All calls are answered by local representatives in the United States, ready to help resolve questions and concerns quickly.
Submitting a ticket helps us help you. Whether it’s a simple request or something a little more complex, opening a ticket ensures your concern gets the attention it deserves and allows our team to respond efficiently and effectively.

If you think you’re experiencing a cyberattack, don’t wait. It’s never worth the risk. The Incident Response Hotline is always available. Call immediately so we can get started understanding the details of your potential cyberattack.