Technology touches nearly every part of your business, and even small issues can have a big impact on productivity, security, and customer experience. From Cybersecurity to IT Management, if something’s going on at your dealership, we can help. Submitting a ticket allows our team to track your request, prioritize it appropriately, and make sure nothing slips through the cracks.

What calls for a ticket?

Have an IT, networking, or security question or concern that’s not a cyberattack-level threat? Looking to place an order for IT hardware or software? Need Multifactor Authentication implemented on a secure account? It’s time to submit a ticket.

Tickets are ideal for day-to-day IT needs, planned changes, troubleshooting, access requests, or anything that requires follow-up. Even if you’re not sure how significant the issue is, submitting a ticket gives our team the visibility needed to evaluate the situation and respond accordingly.

How to Submit a Ticket

There are four easy ways you can submit a ticket: 
  • Click the Icon 
    Every PC has a life preserver icon in the bottom-right tray, next to the clock. It may be hidden until you click the up arrow to reveal all tray icons. Clicking this allows you to create a request or take a screenshot of your query.
  • Chat with Us 
    Instantly connect with the Proton support team by clicking the previously mentioned life preserver, then clicking the “IT Help Desk Chat” option.
  • Send an Email 
    Email the team anytime at support@protontechs.com and receive a confirmation within a few minutes. We’ll begin working on your request and be in contact shortly.
  • Give Us a Call 
    Call us day or night at 866.250.6349. All calls are answered by local representatives in the United States, ready to help resolve questions and concerns quickly.
Submitting a ticket helps us help you. Whether it’s a simple request or something a little more complex, opening a ticket ensures your concern gets the attention it deserves and allows our team to respond efficiently and effectively.  

If you think you’re experiencing a cyberattack, don’t wait. It’s never worth the risk. The Incident Response Hotline is always available. Whether you’re a Proton customer or not, call 833.667.2676 immediately so we can quickly assess the details of your potential cyberattack.